Shipping policy
Order Processing
All orders are processed within 1-2 business days after order confirmation. You will receive a notification when your order has shipped including tracking information.
Business days exclude weekends and public holidays. Orders placed on weekends or public holidays will begin processing the next business day.
If you did not provide your email address during checkout, you will not receive shipping notifications. Please contact us at info@hiflowgum.com for an order status update.
Shipping Times
We ship via USPS, FedEx, and other carriers. Estimated delivery times vary by destination and shipping method selected at checkout. Shipping times are estimates only and are not guaranteed.
Hiflow is not liable for shipping delays caused by carriers, weather events, customs processing, or other circumstances beyond our control.
Shipping Rates
Shipping rates will be calculated and displayed at checkout before you complete your purchase.
Incorrect Shipping Address
Please double-check your shipping details before placing your order. Hiflow is not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us immediately at info@hiflowgum.com. We will make reasonable efforts to correct the address before shipment but cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
Hiflow is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivery but you haven't received your package, please check with neighbors and your local post office before contacting us.
For packages lost in transit, contact us at info@hiflowgum.com and we will work with the carrier to investigate.
Contact
For shipping questions contact us at info@hiflowgum.com. We typically respond within one business day.