Accessibility Statement

Our Commitment

Hiflow Ventures, Inc. is committed to ensuring that our website - gethiflow.com - is accessible to everyone, including people with disabilities. We believe that all of our customers deserve an equal and inclusive online shopping experience.

We are actively working to align our websites with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the recognized international standard for web accessibility. We regularly conduct accessibility audits and remediate identified issues

What We Have Done

We have taken the following steps to improve accessibility across our websites:

  • Added descriptive alternative text to all product images so screen readers can convey visual content to visually impaired users
  • Ensured our website theme uses sufficient color contrast between text and background elements
  • Implemented a cookie consent mechanism that is keyboard navigable and screen reader compatible
  • Structured our navigation and page headings in a logical order for screen reader users
  • Ensured all form fields including checkout fields have descriptive labels
  • Made our primary navigation accessible via keyboard without requiring a mouse

Known Limitations

Our websites are built on Shopify's platform and use a number of Shopify's native tools and applications. While we have done everything within our control to ensure accessibility, some areas of our website involve Shopify's platform-level functionality and third-party applications that may have limitations beyond our direct ability to modify.

These include areas such as the checkout process, payment interfaces, and certain embedded tools, which are governed by Shopify's own accessibility standards and development roadmap. We are not able to modify the underlying code of these platform-level components but we actively monitor Shopify's accessibility improvements and update our implementation accordingly.

We are committed to resolving any limitations within our control as quickly as possible and will continue to audit and improve our websites on an ongoing basis.

Ongoing Efforts

Accessibility is not a one-time project — it is an ongoing commitment. We regularly:

  • Review our websites for accessibility issues using automated and manual testing tools
  • Update our product images and content to ensure alt text remains accurate and descriptive
  • Monitor updates from Shopify and our platform tools regarding accessibility improvements
  • Work to implement improvements as they become available within our platform

Our websites were most recently reviewed for accessibility in July 2026.

Report an Issue

We genuinely want to know if you experience any barriers while visiting our websites. If you encounter an accessibility issue, please report it to us before filing any formal complaint or legal action. We are committed to addressing reported issues promptly and in good faith.

To report an accessibility issue please contact us with:

  • A description of the barrier you encountered
  • The page or section of the website where you experienced the issue
  • Your preferred contact method so we can follow up with you

We aim to acknowledge all accessibility reports within 2 business days and to provide a substantive response or resolution plan within 30 days. We will work with you directly to find a solution.

Providing us with a reasonable opportunity to address accessibility barriers before initiating any formal complaint or legal proceeding is appreciated and consistent with the spirit of accessibility law, which prioritizes access over litigation.

Need Real-Time Assistance?

If you have a disability and need immediate help navigating our website or completing a purchase, please call us directly at +1 786 406 9204. We are happy to provide real-time guidance over the phone to help you find the information you need or complete your order.

If we are unavailable, please leave a voicemail and we will call you back as soon as possible. No customer should be unable to shop with us due to an accessibility barrier — we will find a way to help.

Feedback and Contact

We welcome all feedback about the accessibility of our websites. Your input helps us improve the experience for everyone.

Email: info@hiflowgum.com
Phone: +1 786 406 9204
Contact form: gethiflow.com/pages/contact

Technical Standards

Our accessibility efforts are guided by the following standards:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Americans with Disabilities Act (ADA) Title III
  • Section 508 of the Rehabilitation Act

Third-Party Content

Our websites may contain links to third-party websites. We cannot guarantee the accessibility of third-party content and encourage you to contact those providers directly if you experience accessibility barriers on their platforms.

Contact

Hiflow Ventures, Inc.
Email: info@hiflowgum.com
Phone: +1 786 406 9204
Address: 7345 West Sand Lake Road, Ste 210, Office 7278, Orlando, FL 32819, United States